Legal Document

5l77 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data 5l77 collects, how it is used, and the rights you hold as a player on our platform.

📅 Last Updated: 1 January 2026

1. Introduction

This Privacy Policy ("Policy") describes how 5l77 ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal information about individuals ("Players", "you", "your") who access or use the services available at 5l77.app. This Policy forms part of our overall Terms & Conditions and should be read alongside them. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.

5l77 is committed to handling your personal data responsibly, transparently, and securely. We apply appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our data practices comply with applicable data protection principles, and we only process personal data to the extent strictly necessary for the purposes described in this Policy.

IMPORTANT: This Policy may be updated from time to time. When material changes are made, the "Last Updated" date at the top of this page will be revised. Your continued use of 5l77 following any update constitutes acceptance of the revised Policy. If you disagree with any changes, you should stop using the Platform and may request account closure at [email protected].

Your Privacy at a Glance

The following cards summarise the core principles that guide how 5l77 treats your personal data. Full details are provided in the sections below.

SSL Encryption

All data transmitted between your device and 5l77 is protected by SSL encryption, keeping your personal and payment details secure in transit.

No Third-Party Sale

5l77 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.

Right to Erasure

You may request deletion of your personal data at any time, subject to legal retention obligations that apply to regulated gambling platforms.

No Unsolicited Marketing

We will not send you promotional communications without your consent. You can opt out of marketing messages at any time via your account settings or by contacting support.

Transparent Collection

We only collect data that is necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data speculatively.

Reach Our Team

For any privacy-related query, request, or concern, contact our dedicated support team at [email protected]. We aim to respond within 5 business days.

2. Information We Collect

5l77 collects personal data through several channels, including information you provide directly during registration and ongoing account use, data generated automatically by your interactions with the Platform, and information received from third-party payment and identity verification providers. The categories of personal data we process include:

  • Identity data: full name, date of birth, nationality, and government-issued identification documents (e.g. National ID, passport) provided during KYC verification.
  • Contact data: mobile phone number, email address, and city or district of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal).
  • Account data: username, hashed password, account preferences, language settings, and communication preferences.
  • Financial data: transaction records (deposit and withdrawal amounts, dates, and payment method references), account balance history, and bonus transaction logs. Full payment card or mobile wallet credentials are handled directly by payment providers and are not stored by 5l77.
  • Usage data: login timestamps, IP addresses, device type and operating system, browser type, pages visited, game sessions played, betting history, and session duration data.
  • Support data: records of communications with our support team, including chat transcripts, email correspondence, and the content of any complaints or enquiries submitted.

Where you choose not to provide certain personal data, we may be unable to offer all Platform features or complete KYC verification, which may limit your ability to deposit, withdraw, or access specific services.

5l77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law (for example, in connection with responsible gaming self-exclusion requests or regulatory reporting obligations).

3. How We Use Your Information

5l77 processes your personal data for the following specific purposes:

  • Account registration and management: to create your player account, authenticate your identity at login, maintain your account preferences, and process changes to account details.
  • Identity verification and KYC compliance: to verify your age (21+), identity, and payment method ownership as required under our responsible gaming obligations and anti-money laundering policies.
  • Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, maintain accurate financial records, and detect fraudulent transactions.
  • Platform operation and improvement: to deliver, maintain, and improve the game catalogue, betting markets, and technical infrastructure of 5l77, and to investigate and resolve technical issues reported by Players.
  • Customer support: to respond to your enquiries, complaints, and requests submitted via email or live chat, and to maintain records of those interactions for quality assurance and dispute resolution.
  • Responsible gaming: to monitor play patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and provide appropriate responsible gaming interventions where warranted.
  • Legal compliance and fraud prevention: to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, investigate suspected prohibited conduct, and prevent, detect, and report fraud and money laundering activity.

5l77 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you, except where such processing is necessary for fraud prevention or legal compliance, in which case you retain the right to request human review of any such decision.

5l77 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

  • Contractual necessity: processing required to fulfil our contract with you, including operating your account, processing transactions, and delivering the services you have requested.
  • Legal obligation: processing necessary to comply with applicable laws and regulatory requirements, including KYC verification, anti-money laundering reporting, and responsible gaming obligations.
  • Legitimate interests: processing for purposes such as fraud prevention, platform security, abuse detection, and improving our services, where those interests are not overridden by your rights and freedoms.
  • Consent: where we rely on your consent for specific processing activities (such as optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

5l77 does not sell or rent your personal data to third parties. We may share your personal data with third parties only in the following limited circumstances:

  • Service providers and processors: we share data with trusted third-party companies that process data on our behalf, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, fraud prevention services, and cloud hosting providers. These parties are contractually bound to process your data only on our instructions and in accordance with this Policy.
  • Game providers: certain technical gameplay data (session identifiers and game outcome records) is shared with our licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming for the purpose of game delivery, RNG certification, and dispute resolution.
  • Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid legal order, or where we believe disclosure is necessary to protect the rights, property, or safety of 5l77, our players, or the public.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of 5l77's business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

5l77 requires all third parties with whom personal data is shared to maintain appropriate security standards and to use your data only for the specific purpose for which it was disclosed. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.

6. Cookies and Tracking Technologies

5l77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The types of cookies we use include:

  • Strictly necessary cookies: essential for the Platform to function, including session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without affecting core functionality.
  • Functional cookies: used to remember your account preferences, language selection, and display settings so that your chosen configuration persists across sessions.
  • Analytical cookies: help us understand how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur, enabling us to improve the user experience over time.
  • Security and fraud-prevention cookies: detect and prevent automated abuse, credential stuffing, and suspicious login activity by analysing device fingerprint signals alongside session behaviour.

Most mobile browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the Platform. 5l77 does not use third-party advertising or retargeting cookies — we do not serve behavioural ads based on your activity on the Platform.

7. Data Retention

5l77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention obligations. The following retention periods generally apply:

Account and identity data is retained for the duration of your account's active life and for a minimum of 5 years following account closure, in line with anti-money laundering record-keeping obligations. Financial transaction records are retained for a minimum of 5 years. Support interaction records are retained for 2 years from the date of the interaction. Usage and technical log data is typically retained for 12 months on a rolling basis.

When the applicable retention period expires, 5l77 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual. Where complete deletion is not immediately practicable (for example, because data exists within encrypted backup archives), the data will be isolated from active processing and deleted at the next scheduled purge cycle.

8. Data Security

5l77 takes the security of your personal data seriously and implements a layered approach to information security. Our technical and organisational security measures include:

  • SSL/TLS encryption for all data transmitted between your device and the 5l77 servers, ensuring that data in transit cannot be intercepted in readable form.
  • Encryption at rest for sensitive personal data and financial records stored on our servers, so that data remains protected even in the event of unauthorised server access.
  • Access controls restricting internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging of all access to sensitive records.
  • Regular security assessments and vulnerability testing of the Platform's infrastructure to identify and address potential weaknesses before they can be exploited.

While 5l77 employs industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, 5l77 will notify affected Players without undue delay and take prompt remedial action.

9. Your Rights

As a player on 5l77, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and, where required, within the period mandated by applicable law:

  • Right of access: you may request a copy of the personal data 5l77 holds about you, along with information about how it is being processed.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
  • Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations. Where we are required by law to retain certain data, we will inform you of the applicable retention period.
  • Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
  • Right to data portability: where processing is based on your consent or contractual necessity and carried out by automated means, you may request a structured, commonly used, machine-readable copy of your personal data.
  • Right to object: you may object to processing based on legitimate interests, including direct marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

5l77 will not charge a fee for handling privacy rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond, with written reasons provided.

10. Children's Privacy

5l77 is strictly an adults-only platform. Access to and use of the Platform is permitted only to individuals aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered accounts.

If 5l77 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate age verification having been completed, that account will be immediately suspended, the data will be securely deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable law. Parents or guardians who believe their child has registered on 5l77 should contact us immediately at [email protected].

11. Third-Party Links and Services

The 5l77 Platform may display the names, logos, or branding of third-party game providers and payment partners as part of its service offering. These third-party services operate under their own privacy policies and data practices, which are independent of this Policy. 5l77 is not responsible for the privacy practices of third-party game providers, payment processors, or any other external services you interact with in connection with your use of the Platform.

We encourage Players to review the privacy policies of any third-party providers with whom they share data directly (for example, when initiating a bKash or Nagad transaction). 5l77 has no control over, and accepts no responsibility for, the content, privacy policies, or data practices of any third-party service.

12. Payment and Financial Data

When you make a deposit or withdrawal on 5l77 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the actual payment credential data (mobile wallet PINs, card numbers, CVV codes) is processed directly and exclusively by the respective payment provider. 5l77 does not store, process, or have access to your full payment credentials at any point during or after a transaction.

5l77 retains transactional metadata (amounts, dates, payment method type, and transaction reference numbers) for financial record-keeping and AML compliance purposes as described in Section 7. This metadata does not include your full payment credentials and cannot be used to initiate payments on your behalf.

13. Changes to This Privacy Policy

5l77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform functionality, or applicable legal requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised. We may also notify registered Players of significant changes via email or an in-platform notice.

Your continued use of the Platform after the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Policy, you should discontinue your use of the Platform and may request account closure by contacting us at [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5l77 processes your personal data, please contact our support team. We are committed to addressing privacy-related queries promptly and with the seriousness they deserve.

Email: [email protected]

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